Design capability
Service Design
Connect journeys, touchpoints, people and operations into a coherent service.
When this is useful
When the customer experience crosses channels and teams but no one owns the complete journey.
Scope boundary
Shrih Designs provides research, strategy and design. Development, engineering, production and certification are not included unless separately verified and agreed.
Services
Shape the engagement around the question.
- 01Service research
- 02Stakeholder mapping
- 03Customer journey mapping
- 04Service blueprinting
- 05Touchpoint design
- 06Front-stage and back-stage alignment
- 07Service prototyping
- 08Omnichannel experience design
Working method
A visible line from evidence to design decision.
The exact sequence changes with the assignment. The principle does not: make assumptions discussable, decisions traceable and ideas testable at the right time.
Explore the complete approach ↗- 01Discover
- 02Define
- 03Design
- 04Prototype
- 05Validate
- 06Evolve
Possible deliverables
Useful artefacts, matched to the decision ahead.
- Stakeholder map
- Journey map
- Service blueprint
- Service prototype
Start a conversation
Need clarity around service design?
Share the context, the constraint and the outcome you need. We will help identify a useful starting point.
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